SHIPPING INFORMATION

Ordering Information:

Minimum and General Policies

Orders received which do not total $25.00 will not be accepted/processed. If for some reason there is a need to place an order for less than $25.00, contact us and we’ll discuss your purchasing needs. All prices are quoted in U.S. dollars and F.O.B. is Middlesex, New Jersey. 

Shipping and handling charges will be added to the total invoice. Pricing and availability are subject to change without notice. VS-Medical, Inc. assumes no liability because of typographical errors and reserves the right to cancel any orders. Every effort has been made to ensure the accuracy of information listed and VS-Medical is not responsible for any errors contained therein.  Our hours of business are 8:00 A.M. to 5:00 P.M. in the Eastern Standard Time zone.

Payment Policy

Standard forms of payment are Visa, MasterCard, & American Express credit cards. There is no surcharge for the use of credit cards and the customer’s account will be billed once the product is shipped. The only exception is prescription eyewear.  Since each prescription is different, the customer’s credit card needs to be billed prior to beginning their order.  Cashier checks, money orders, company checks and personal checks are also acceptable forms of payment. Contact our Sales Department for shipping costs for the prepaid order. sales@vs-medical.com or 877-872-5780.  The pre-payment should accompany the order form which should be sent to:

VS-Medical, Inc.
P.O. Box 427
615 Chief Tatamy Street
Tatamy, Pa. 18085

Orders for stock merchandise will be released immediately on receipt of a cashier check or money order pre-payments. If the merchandise is not in stock, the customer’s payment will be kept as an open credit and they will be notified when the merchandise is available.  When payment is made by company and personal check, orders will be shipped only after funds are released from their financial institution. This could take up to 5 business days after receipt of the payment document. All checks returned unpaid will be subject to a $35.00 fee payable by Buyer. 

Net Thirty Day Terms from the date of the invoice can be set up.  Required are three trade references and one bank reference with account numbers, contact names and fax numbers. Contact VS-Medical for a credit application. info@vs-medical.com  Any extension of credit allowed to the Buyer may be changed or withdrawn at any time.

Credit Application Form

COD orders are acceptable with cashier checks or money orders only, unless previous terms were set up to accept personal or company checks.  COD’s returned to VS-Medical because the customer was not home or did not have the money, will be subject to a 20% restocking fee plus all shipping charges. If the customer contacts us and wants the package reshipped, we will waive the restocking charge, but the customer must pay for the extra shipping charge plus the old shipping charge. Customer’s can call UPS to hold the package for up to one week. After a second returned COD package the customer must either prepay or use credit cards for future orders.

Delivery Information

VS-Medical will normally ship most orders within 1 business day after receipt of the order. Please specify if you are in a rush or have any special shipping requirements. Weekend and holiday orders will be processed on the next business day.  Order status and tracking numbers for UPS and delivery confirmation numbers for U.S. mail are sent to the e-mail address listed in your order.  Our hours of business are 8:00 A.M. to 5:00 P.M. Eastern time zone.

We will notify you before shipping any small backordered items. The customer can either add to the backorder, ship the small backorder or cancel the order. There will be no small order charge or cancellation charge. The customer is responsible for standard UPS shipping charges if you wish to proceed with the order.  You can contact us at 877-872-5780 or sales@vs-medical.com

U.S. Shipping Services

UPS offers guaranteed time-definite and day-definite delivery based on your shipment's destination. Select any service for more information.

	U.S. Ground Maps
Business days in transit from: MIDDLESEX, NJ 08846
Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide, Calculate Time & Cost.

Military APO Shipping

VS-Medical is happy to ship our products to the men and women overseas serving in the U.S. Military. The United States Postal Service is the only courier that will ship to an APO or FPO address. They will not, however, provide delivery confirmation for packages shipped to APO or FPO addresses. So that delivery may be confirmed and for our customer’s satisfaction, we suggest orders with final destinations of an APO and FPO address be shipped to an intermediary address and then forwarded to the APO or FPO address.   

Please be aware it could take 4–12 weeks for a package to reach its APO/FPO destination. VS-Medical cannot be held accountable if the service member or end user has been relocated and the package becomes undeliverable. If a package is returned to us as undeliverable, it will be held until the customer provides us with an updated address. Such packages may be subject to a second shipping charge.

International Shipments

All international orders are accepted. We prefer to ship via UPS or Global EMS, but can ship using your choice of carriers. Needed is an account number or Freight Forwarding Information so discounted shipped rates may be applied. VS-Medical will not be responsible for any duties, taxes, custom and broker fees that may be charged to your shipment.  Contact us for Proforma Invoices, payment terms and exact shipping charges.  sales@vs-medical.com

Sales Tax Information 

If required by law, VS-Medical will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all orders to be delivered in the state of New Jersey.  If you have tax-exempt status, a copy of the form is required for our files.

Privacy Policy 

VS-Medical takes every step possible to protect your personal information. We respect your privacy and safeguard any customer information in our possession. We do not share customer information (including e-mail addresses, phone numbers and addresses) with anyone outside of our company.  Within the company, VS-Medical restricts access to your personal information only to those individuals who need it so they can provide you with the highest level of customer service possible.

VS-Medical, Inc.
701 Uhler Road - Suite 2
Easton, Pa. 18040

Email: info@vs-medical.com 

Phone: 877-872-5780  |  484-546-0029
Fax: 877-872-5790  |  484-546-0015

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